• Be Descriptive and Talk About Facts
Discuss what happened, not how you feel about what happened. Focus on the situation, describe it, and stay objective.
Give a reason why it's an issue and state the impact it had on the rest of the staff, the organization, or the customer.
• Collaborate for Ideas for Improvement
It's not up to you to produce all the solutions by yourself - although you can offer suggestions that you think would be helpful.
Make a point of involving the recipient in this crucial part of the feedback process. This way, the recipient has some
involvement in decision-making, which will result in a greater commitment to see that it's implemented.